POSITION SUMMARY Whilst supporting the Manager, the Senior Administrative Officer (Primary) is primarily responsible for providing high quality day-to-day administrative services in order to support service delivery, access and integration across the Centre. The position also has a key role in effective customer service, ensuring that young people accessing the service find it accessible, youth friendly and welcoming. KEY RESPONSIBILITIES The role of the Senior Administrative Officer (Primary) is to: • Ensuring the day to day running of the office is highly functioning and operational, including maintenance, scheduling of meetings and appointment systems etc. • Providing daily administrative support, ensuring all incoming phone calls and guests are attended to, in a prompt and courteous manner, and enquiries are handled efficiently and effectively in a confidential and sensitive manner. • Meeting and greeting clients and providing exceptional customer service. • Providing information to young people and their families presenting to the centre, and assisting with registration and data entry of new client information and profiles. • Assisting the Practice Manager to identify, establish, improve and maintain administrative processes for ESS Center including the regular review of operational procedures, policies and workflows • Assist Clinical Team Leaders with service access and workflow processes, including clinical systems audits and timely referral administrative follow up. • Model and demonstrate constructive working relationships and information exchange across the organization. • Assisting the Practice Manager with the provision of regular supervision to both senior and junior administrative staff, and facilitating opportunities for professional or team development. • Assisting the Practice Manager to lead and deliver comprehensive orientation and induction processes for all new staff. • Monitoring and Maintenance of accurate records of petty cash, expenditure, completing reconciliation and request for reimbursements, processing invoices, registration of new suppliers and management of Cab Charges, including usage, reconciliation and associated processes. •Assisting ESS Center staff with access to salary packaging providers, acting as the key liaison for the centre. • Assisting the ESS Center Team with administrative functions for meetings, including scheduling, developing and disseminating agendas and minutes. • Ensuring adequate practice supplies of consumables (stationery cleaning supplies etc.) • Contributing to the integrity of all internal information systems as required, by maintaining data through timely updates and revision of information where required. • Collecting relevant data in order to generate reports and measure deliverables using data management systems, continuously improving the delivery of clinical services. • Providing timely, high quality reports as required in collaboration with all ESS Center staff. • Assisting ESS Center staff with intermediate, local ICT support as needed. • Achieving high quality service delivery, through engaging in the business improvement process and contributing and complying with all processes and procedures. • Participating in relevant training and development activities as an effective team member • Other duties consistent with the position where required and/or requested by the Practice Manager and Centre Manager. Requirements: • Strong Computer skills and working knowledge of Microsoft Office. • Time management and organizational skills. • Employment: Full Time • Attention to detail. • English typing Ability to type 45 - 60 WPM (words per minute).